Bookings & Cancellations
Cancellation & Refund Policy:
TO BOOK A CLASS
From our 'book a class' page, click through to see available classes. When you see the class you want to book, click on it to secure your place and create an account. You can make payment at time of booking on either a PAYG basis or you can purchase a block booking of 6 classes for the price of 5. If classes are full we do operate a waiting list and will notify you if a space becomes available.
TO CANCEL A CLASS
We operate a strict cancellation policy as classes are very popular. You must cancel your booking on your online account no later than 12hrs before the scheduled start time or you will lose your payment or be charged a fine. Please respect this and have consideration for other members so they can book into your space. We understand that things pop up in every day life that can suddenly change your plans, but please cancel your space as soon as you know if you cannot make it. WE DO NOT ACCEPT BOOKINGS OR CANCELLATIONS OVER THE PHONE OR EMAIL as these may not be picked up in time.
CANCEL MORE THAN 12HRS BEFORE CLASS:
No problem! For those of you who paid in advance either on PAYG, then your payment shall be refunded to the credit or debit card you used to pay.
CANCEL LESS THAN 12HRS BEFORE CLASS (PAYG):
Payment will not be credited and payment is lost. When you book for your classes, this policy is outlined in our Terms&Conditions.
WEDDING DAY YOGA, BRIDAL PACKAGES, PRIVATE BOOKINGS AND EVENT YOGA BOOKINGS
Payment must be made in full at the time of booking to secure the slot. If you cancel more than 28 days before the booking, we will offer you a full refund. If you cancel up to 14 days before the booking, we ill issue a 50% refund. Cancellations with less than 14 days notice will not receive a refund, except in exceptional circumstances/at Reprana Yoga's discretion.
PRIVATE GROUP YOGA & WEDDING DAY YOGA
Payment must be made in full at the time of booking for all students who wish to join the class. Any additional students for the booking must be paid for before the start of the class.
We operate waiting lists for all classes on our timetable if the class is full. If you get a space in the class, Reprana Yoga will contact you to inform you. Please note that the 12hr cancellation policy will automatically apply as soon as you gain a space off the waiting list, so if you receive a space in class less than 12hrs before the class start time and fail to turn up then you will be charged.
If a class is cancelled by Reprana Yoga for any reason, we will make every effort to contact you via email or telephone to let you know.
All class fees are non-refundable.
Please note that the rights of cancellation, refund or limitations set down in these terms & conditions do not affect your statutory rights as a consumer.